Management Operating Systems Management Operating Systems are often the least understood component of enCompass℠ – yet, in our opinion, the most critical element necessary to ensure results are effectively attained and sustained. enCompass℠ uses a rational, analytical approach in Implementation Engineering℠ to identify the granular "gaps" that exist across the business value chain. It is hard for people to argue with data that has been turned into factual information. It is what it is and it is hard for people to deny the need to improve. The implementation process itself, though, provides many places for people to stray from the rational solution that needs to be implemented for several reasons: People may not have been properly educated about the implementation process and, thus, may be confused about their roles and responsibilities to ensure success. There may be a lack of structure and discipline in the implementation process. The implementation process is often integrated into the day-to-day operations of the business and just gets lost in the process of serving the customer. There are no metrics to ensure the implementation process is meeting its objectives. Management Operating Systems is a structured, disciplined implementation framework that overcomes the types of implementation process barriers listed above and often present in many organizational initiatives. Management Operating Systems does the following: Educates and trains all levels of an organization about the journey of implementation and how people respond to change. Creates a formal structure and instills a disciplined implementation process ensuring that each person in the process has clear roles and responsibilities and is contributing to the process. Separates the daily operations of serving the customer from the operations of the implementation process. Creates visual implementation process metrics to ensure that operational objectives are met and that new behaviors are adopted by all levels of the organization. Our clients consistently tell us that Management Operating Systems is the critical link missing from their internal improvement efforts. Once this component of enCompass℠ is institutionalized, it enables focused, accelerated improvement that simply amazes the people involved. As one client recently stated, "Management Operating Systems is the dimension that brought us the most value of all the parts of enCompass℠." Case Study: Improved Performance from Exploration Through Shipping Case Study: Monitoring Performance of the Management and Continuous Improvement Teams