Planning & Readiness
Once the organizational and operational solutions have been identified for an initiative, focus turns to planning and organizational readiness.
Initially, this work deals with the high-level implementation design, including such things as the Performance Excellence Operating System, project execution, project schedules, rollout design, metrics, skills development, organizational development and behavior modification.
On a more detailed level, though, this phase is critical to begin to understand how the initiative will impact people in the organization. Once the impact on people is understood, then communication sessions can be designed to begin the organizational alignment and feedback process for the changes that are required. Further, training programs can be tailored to ensure that people are skilled appropriately for the new tasks at hand. This phase is critical to the long-term success of an initiative because it becomes the foundation from which resistance is identified and proactively managed throughout the implementation.