Supervisor Effectiveness
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Supervisor Effectiveness
The supervisor level in most manufacturing organizations is where approximately 80% of the workforce is managed at the point of production execution; yet leadership effectiveness at this level is often neglected and hence misunderstood. Many supervisors are superb operators, and as such they have elevated into a supervisory role. However, the core attributes that make an excellent operator are not entirely what support effective supervisory leadership. Because of this, a core Implementation Engineers offering is training, coaching and mentoring of supervisors. This includes how to equip supervisor leadership with the appropriate structure and tools to be effective leaders, and coaching in daily use how to best deploy these new tools. While some of this training upfront is in a classroom setting, the majority involves repetitious coaching on the shop floor on how to use the management system tools such as Gemba and Leader Standard Work to integrate them into the daily supervisor routine. We work with supervisors hand-in-hand on active supervision, coaching and mentoring and empowerment of their own people to drive better day-to-day consistency and predictability of operations management.
$3.1M project benefits
70% reduction in backlog
46% reduction in lead time
IX® in Action
Implementation Engineers partnered with a prominent manufacturer specializing in critical components for building, factory, and industrial infrastructure operations. Together, we worked on implementing a management operating system to enhance and maintain the project's performance objectives related to throughput, lead-time, and backlog. Throughout the implementation process of the system's structure and tools, we actively involved the workforce, offering training and coaching on leadership behavior, performance management, change management, and the newly introduced tools. At Implementation Engineers, we prioritize a hands-on approach to driving behavioral change. Activities of the High Performance Management workstream included:
- Implemented tiered KPI tree from site to shift levels and incorporated each KPI into meeting structure
- Implemented effective meeting structure and meetings with Terms of Reference (TORs) and Action Logs
- Implemented Meeting Leadership Behavior training
- Implemented mistake proofing (i.e., Lean Poka-Yoke)
- Conducted weekly leadership meetings where action logs were reviewed, feedback and coaching learnings were shared, and tools and techniques were reviewed
- Designed and installed supervisor and manager toolkit
- Redesigned and updated visual management displays with metrics and trends
- Implemented Leader Standard Work accompanied by classroom training and on-the-floor coaching
